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Rodney Vinyard - .NET & SQL Developer When all is said and done, more will be said than done
Email Excellence
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Should I email at all?
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Is writing a good idea?
Do I need a record?
Write email only as a last resort.
Narrow the distribution to "Needs to know".
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Plan the Reader Outcomes
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Define the Parent Decisions / Destinations first
 - reader action    - show up on time
 - reader reaction  - understand the the impact of being late
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Corporate Rules
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Business only
Be Professional
Subject to Monitoring
store & retain - 60 days
confidential
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Outline as map to first Draft
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Satellite Outline
 - action    - ?
 - reaction  - ?
      main idea
         point
         point
      main idea
         argument
         argument
then sequence the ideas & points
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After the Outline
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effective opening
shaping & sequencing complex info
ORSON Template - Top, Middle, Bottom
-  Orient
     -  Subject Line - Project - Task - Action
     -  Connect - remember "X" thing, then connect "X", to "your Purpose"
     -  Purpose
         - State Purpose
           - To Request Action
             - I'm writing/just a note to request/seek assistance/info
           - To Deliver Info / Just Say Something
             - I'm writing/just a note to summarize/outline/detail/let you know/alert/bring attention/ say how much we
           - To Respond to your request
             - I'm writing/just a note to respond to/in response to/re: your request
      - avoid too short of a reply
             - be sure to answer all questions
  - Summary Bullets - used "Headlines!", give different readers "choices"
           - 1
           - 2
           - 3
         - Be Plain
         - Sequence
-  Spellout -
     -  Chunk the items in bullets/blocks
      -  One point at a time, sequenced
        -  1st sentence of paragraph, stick to it
        -  Be effective, make sure reader is impacted
     - 
     - 
-  Nail Down
     -  Emphasize Next Steps
     -  Add some genuine warmth, not insincere
     - 
     - 
Orient the user via effective opening
watch out for stream of conciousness
Write when you are NOT under pressure!
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Counterproductive Behaviors
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Vehemence
Strong language
Blaming
Sarcasm or exaggerating for effect
Commenting on someone else's area of expertise
Attributions to Others
Limited Information
 - Do I have whole story?
 - Admit what you do not know
Rumor
Speculation
Violations of individual privacy
The Hero Syndrome
Extended email threads
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Remove Track Changes
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copy doc to new doc before sending
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Writing by Committee
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Use a white board
One notetaker
Make Satellite Outline

 
Posted on Friday, October 16, 2009 9:50 AM Design Patterns - OOP | Back to top

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I like your article,thanks .
Left by cool gadgets on Mar 07, 2011 1:03 AM

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Thanks for your advice has given me a good structure for future emails

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