The first step in improving your environment and taking steps to become more agile is understanding what is going on in your pipeline. Many shops today have no concept of where all their various changes are, what state they are in, and when they can expect to get stuff out the door. Dev churns out code as fast as they can and then they lob it over the wall to QA. QA is almost always understaffed and can’t keep up with the mass of code that keeps being flung at them from the developers. When you