Hi all, if you have your receipt either paper or hopefully the electronic one sent to your email address, you should be able to walk up to the company store nearest to you and have your Surface 2 replaced for free. Mine got replaced but I had to pull some strings from the MVP program and I tend to believe not every MS Customer is an MVP... It took roughly 3 months to get it all sorted out but in the end, I have a brand new Surface 2 and it works like a charm :)